Complaints Procedure

At CCTVQuote.uk, we strive to deliver exceptional auditing services and maintain the highest professional standards. We value your feedback and take all complaints seriously. To ensure your concerns are addressed promptly and fairly, please follow the steps outlined below in our Complaints Procedure:

Raise Your Concerns If you have concerns about our services, please contact your designated Account Manager responsible for your project. Provide specific details of your concerns, including the nature of the issue, the people involved, and any supporting documentation or evidence.

Formal Written Complaint If you are not satisfied with the initial response or if the matter is not resolved, please submit a formal written complaint to our Customer Complaints Department at complaints@cctvquote.uk Include the following information:

• Your name, contact information, and company details
• A clear description of your concerns and any unresolved issues
• Relevant dates, names of individuals involved, and reference numbers (if applicable)
• Copies of any supporting documentation or correspondence
• Your desired resolution or outcome

Acknowledgment and Investigation Upon receipt of your formal written complaint, our Customer Complaints Department will acknowledge your complaint within 2 business days. We will initiate a thorough investigation, which may involve contacting you for further information or clarification. We aim to complete our investigation and provide a detailed response within 7 business days from the acknowledgment date.

Resolution and Follow-up Once the investigation is complete, we will provide you with a written response, outlining our findings and any actions taken to address your concerns. If appropriate, we may suggest additional steps to resolve the issue or prevent it from occurring in the future. If you are still dissatisfied with the outcome, you may request a review by senior management.

We are committed to ensuring that all complaints are handled fairly, professionally, and in a timely manner. Your feedback helps us continuously improve our services and enhance our customer experience.

Escalation to Senior Management If you remain unsatisfied with the response from our Customer Complaints Department, you may request that your complaint be escalated to our senior management team. To do so, please send a written request to complaints@cctvquote.uk, detailing the reasons for your dissatisfaction and any additional information or documentation that may be relevant.

Senior Management Review Our senior management team will review your complaint and the steps taken thus far, conducting further investigations if necessary. They will then provide a final written response, outlining their findings, any additional actions taken or recommendations made, and the rationale behind their decision. We aim to complete the senior management review within 14 business days of receiving your escalation request.

At CCTVQuote, we value your trust and strive to provide the best possible auditing services. We appreciate your feedback and are committed to addressing any concerns promptly, fairly, and transparently. If you have any questions about our Complaints Procedure, please do not hesitate to contact us.